Litepanels has announced an Extended Repair Program for their Astra LED lights. This is a direct response to an increasing number of repair requests from customers who bought Astra LED lights. Customers will be able to get a free board replaced inside their Astra by sending their light in for repair.
Litepanels Official Statement
“Litepanels prides itself on the quality and performance of its products. An investigation – following a rise in the number of repair requests for ASTRA lights – found that the performance of the power switch in a limited number of these units did not meet Litepanels demanded quality levels. All units shipped after March of 2018 incorporate a redesigned power board which resolved the issue.
Litepanels is, subject to the terms of the program, offering to provide a free repair for any ASTRA light that exhibits this issue irrespective of whether the original limited warranty has previously expired.“Litepanels
Upholding its commitment to designing products of the highest quality, This offer is valid for up to four (4) years from the original purchase date. Subject to the terms of the offer, any customer who has previously paid for a repair to fix this issue may claim a $200 voucher credit per Astra light. This voucher can be redeemed against any Vitec Production Solutions brand; Anton/Bauer, Autocue, Autoscript, Litepanels, OConnor, Sachtler, and Vinten. Customers may check if their ASTRA light is eligible, and register their contact information at:http://go.vitecgroup.com/AstraProgram
Customers must register their eligibility by December 1, 2019, and redeem their voucher by December 15, 2019.