Blackmagic Design is recalling some Blackmagic PYXIS 12K cameras with serial numbers earlier than 14221337.
The recall of all Blackmagic PYXIS 12K cameras that were manufactured before serial number 14221337 is for a free sensor board upgrade. Blackamgic Design has found that on approximately 10% of cameras, there can be image artifacts when pushing some of the camera settings. This is caused by a tolerance variation in an electronic component used on the sensor board.
There is also an additional problem where some customers who experienced this issue had their cameras replaced by resellers from the same pre-serial number 14221337 batch. These cameras also exhibit the same problem. This means Blackmagic Design cannot be confident in any camera that shipped before serial number 14221337 and has decided to recall them.
Blackmagic Design has redesigned the sensor board on Blackmagic PYXIS 12K to fix this problem. This new sensor board is Revision B.
Every camera that has been sent to their support offices for repair has had this sensor board upgraded automatically. While only a small percentage of cameras show these artifacts visually, Blackmagic Design’s experience of upgrading cameras over the last few months has shown measurable improvements on every camera.
This means every camera can be improved by doing this upgrade to the Revision B sensor board. The Blackmagic PYXIS 12K was purposefully designed to let cinematographers experience the quality, resolution, and dynamic range of the Blackmagic 12K sensor at a lower cost. It’s the same sensor used on the URSA Cine 12K.
All cameras built over the last few months already include the Revision B sensor board. If your camera has been returned for service in the last few months, then you should also have had the sensor board upgraded automatically. However, it’s a good idea to check with Blackmagic Design to confirm that.
Additionally, quite a few cameras before serial number 14221337 were held back in the factory and upgraded with the Revision B sensor board prior to shipment. Please check with the support office to find out if your camera has already been upgraded.
Customers who have a Blackmagic PYXIS 12K camera before serial number 14221337 can get this free Revision B sensor board upgrade. Simply contact any of the sales offices, and they can arrange to get the camera back for a sensor board upgrade. Or a replacement camera. Whatever is fastest. There’s no rush, as we will keep this offer running for 3 years, so everyone has time to arrange this upgrade when it is convenient for them.
Availability and Price
A sensor board upgrade, or replacement camera, for Blackmagic PYXIS 12K cameras before serial number 14221337 is available immediately free of charge from Blackmagic Design sales offices.
Contact Your Local Blackmagic Design Office
Contact details for your Blackmagic Design sales office support team are available at www.blackmagicdesign.com/support.
